Appointments

Please call our main reception number on 0115 9382101 to book an appointment to see a doctor or nurse, or alternatively, you can book your appointment online if you wish to see a doctor.          

Before you can start to book an appointment online to see a doctor, you will need to call into the surgery and ask the receptionist to sign you up for this service – a photo ID is required.

If you are already signed up for online appointments, click on the link at the top of this page.

We will do our best to keep to the appointment time, but emergencies do occur.

Children should be accompanied by an adult. If you need to see the doctor urgently, please explain this when you telephone or call at the surgery.

If you have more than one problem or a complicated problem, please book a double appointment. Each appointment is for one person only.

Please book separate appointments for each person. Most of the doctors are happy to carry out telephone consultations – please ask at reception for details.

An app is now also available for all iphone and ipad users called “systmonline” to help make your experience easier.

CHAPERONE

If you require a chaperone when you attend for your appointment, please let the Receptionist know on arrival.  All staff have received chaperone training.

Teaching

The practice is used to teach student doctors so you may find a student sitting in. A notice at reception will give a warning. If you have an objection to his/her presence the student will leave the room whilst you see the doctor.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. In order to maintain a good service to our patients, if you do not attend 3 or more appointments at this surgery, without informing us that you wish to cancel your appointment, we reserve the right to cancel your registration.

Home Visits

We are happy to visit all housebound people and those who are too ill to get to surgery.

We visit after morning surgery so please phone between 12:00 and 12:30 and you will be put through to one of the doctors.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)