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When We Are Closed

NHS Urgent Care Centre

From October 1st 2015 the new NHS Urgent Care Centre has opened at Seaton House,
London Road, Nottingham NG2 4LA (next to the BBC building) (previously the Walk-in Centre)


The centre will offer assessment and treatment for health conditions that are urgent but nonlife threatening such as:

Minor burns and scalds

Minor head injury with no loss of consciousness

Skin infections and animal bites

Suspected broken bones, sprains and strains (X-ray will be available on-site)

Eye infections and minor eye injuries

No appointment is needed; just drop in between 7am and 9pm 365 days a year


The Walk-in service at the Health Centre, Upper Parliament Street has now closed.

Clifton Nurse Access Point, Clifton Cornerstone closed on 28 September 2015 but the Treatment Room (regular wound dressing service) and phlebotomy (blood testing) will continue to be provided from Clifton Cornerstone

For more information please contact NHS Nottingham City Clinical Commissioning Group Patient
Experience Team on 0115 8839570 or email: patientexperienceteam@nottinghamcity.nhs.uk

NHS 111 has been introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year.

Calls are free from landlines and mobile phones.

When to use it

You will use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation and can’t wait to see your doctor.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency.
  • you think you need to go to A&E or need another NHS urgent care service.
  • you don’t know who to call or you don’t have a doctor to call.
  • you need health information or reassurance about what to do next.
  • For less urgent health needs, contact your doctor or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

When the surgery is closed, instead of being transferred to the out-of-hours service you will be asked to redial 111 if your call cannot wait until the surgery reopens again.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straight away to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website