When We Are Closed
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face-to-face appointment is not deemed to be required.
During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.
NHS 111 has been introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year.
Calls are free from landlines and mobile phones.
When to use it
You will use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation and can’t wait to see your doctor.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency.
- you think you need to go to A&E or need another NHS urgent care service.
- you don’t know who to call or you don’t have a doctor to call.
- you need health information or reassurance about what to do next.
- For less urgent health needs, contact your doctor or local pharmacist in the usual way.
For immediate, life-threatening emergencies, continue to call 999.
When the surgery is closed, instead of being transferred to the out-of-hours service you will be asked to redial 111 if your call cannot wait until the surgery reopens again.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straight away to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.